Dispute Resolution

At FenuttoShoes.com, our commitment to customer satisfaction extends to resolving any disputes that may arise. We believe in transparency and fairness, and we strive to address concerns promptly and efficiently. Please take a moment to familiarize yourself with our dispute resolution process outlined below:

1. Contact Us First

If you encounter any issues or have concerns related to your purchase or experience with FenuttoShoes.com, we kindly request that you contact our customer support team first. Our dedicated team is here to assist you in resolving any problems or answering questions you may have. You can reach out to us through the following means:

• Email: info@fenuttoshoes.com
• Phone: +351 22 040 4860

2. Escalation to Management

If, after contacting our customer support team, you believe that your concern has not been adequately addressed, you may request to escalate the matter to our management team. Please provide a summary of the issue, any relevant documentation, and your contact information. Our management team will review your case and work towards a resolution.

3. Alternative Dispute Resolution (ADR)

In cases where a resolution cannot be reached through direct communication with FenuttoShoes.com, we may suggest alternative dispute resolution methods, such as mediation or arbitration. These methods provide a neutral third party to help facilitate a resolution between you and FenuttoShoes.com.

4. Legal Recourse

If all other avenues for resolution are exhausted, and you believe that your dispute requires legal action, you may pursue legal recourse in accordance with applicable laws and regulations.

5. Commitment to Fairness

FenuttoShoes.com is committed to handling disputes with fairness and integrity. We value our customers and aim to resolve issues amicably and professionally. Our goal is to ensure your satisfaction and maintain your trust in our products and services.

Please keep in mind that open and respectful communication is essential throughout the dispute resolution process. We appreciate your cooperation in helping us resolve any concerns you may have.

If you have any questions or require further assistance regarding our dispute resolution process, please do not hesitate to contact us at [info@fenuttoshoes.com] 

Thank you for choosing FenuttoShoes.com, and we appreciate the opportunity to serve you.